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We have gathered all the questions that usually asked by our return customers and the information that needed for our new customers. Here are the lists of our Frequently Asked Questions (FAQ) to get you to having better understanding on our products and company. If you don’t, rest assured, just drop us an email to info@guardmyface.com and our Customer Service Team will be there to help you.

Product Related

CAN THE MASK BE WASHED ?

The mask can be hand washed with Soap and hot water, however this will not extend the life of the filters as the pollution will be locked into them. As the whole mask is the filter, when past its useful life a new mask is needed. Please do not machine wash or dry the mask. For the instruction of washing, you may refer to.

HOW LONG CAN MASK BE USED FOR ?

Guard My Face Mask are non-disposable and can be used up to 340 hours. The length of time they are suitable for depends on how polluted the environment is when you use it. A table is provided below.

HOW OFTEN DO I NEED TO CHANGE THE FILTER ?

Good news! You don’t need to change the filter because the whole mask is the filter. To provide the best seal possible we have sewn the filter directly into the mask.

This does not mean the mask will expire faster either, as they are made to last 3-6 months, please check our usage table above to learn about the guidelines.

HOW DO I FIND MASK FOR MYSELF ?

Choosing the right size for your Guard My Face is essential for ensuring the mask performs effectively. The Guard My Face is available in vary of designs and 5 different sizes for the whole family. The Guard My Face Mask now has adjustable ear loops for a customised fit. We generally recommend using your weight to choose the size as suggested in each size description. Please bear in mind our sizes cover the whole age range, including children. You can also refer to the graphic above for specific dimensions of the mask.

FILTER TECHNOLOGY

WHAT DOES THE MASK CAN FILTER ?
  1.  Almost 100% of Particulate Matter (PM) including PM10, PM2.5 and PM0.3. These are the sort of particles you find in coal dust from power stations, diesel exhaust fumes, factory emissions and from construction works.
  2. Almost 100% of gas based air pollution, including odours such as Volatile Organic Compounds (VOCs), Ozone, Benzathine, and Formaldehyde. These particulates you can find in petrol fumes, chemical emissions and from many industrial processes.
  3.  Almost 100% of harmful pathogens such as viruses and bacteria.
  4. Other airborne irritants or allergens such as Dust, mould spores, some odours, pet allergens and pollen.
HAS THE MASK BEEN INDEPENDENTLY TESTED ?

Test Performance

 99.6% average filtration of viruses

 99.77% average filtration of bacteria

 99.7% average particulate filtration down to 0.3 microns

Our Guard My Face Masks meet a wide range of tests to ensure they are effective and safe to use for the whole family.

FOR WHO IS MASK FOR ?

• People in at risk groups for respiratory disease, including children, elderly, pregnant women and those with existing respiratory conditions.
• Asthmatics and allergy sufferers including Hay Fever.
• Hobbyists and DIY such as woodworking and sanding.
• Anyone travelling to regions known for poor air quality such as China and India.
• Anyone seeking protection for airborne irritants such as Dust and mould.

WHAT ARE THE DIFFERENCE B/W PRO & BASIC ?

The Guard My Face BASIC is a N95 Standard masks that made to complement our powerful PRO masks to allow even more people gain access to clean air. BASIC masks is made with New Lab tested filtration technology filters over 95% of pollution, gases, and bacteria and viruses up to 90 hours of use.

The Guard My Face PRO is a N99 Standard fashionable pollution mask that comes in a range of patterns and sizes. What makes PRO is different from BASIC is because PRO is made by combining 3 unique layers; the outer printed layer, three-ply particulate filter, and an activated carbon cloth which is tested British Military Filtration Technology that filters almost 100% of pollution, gases, and 99.6% of viruses and 99.7% of bacteria. PRO also treated with silver to protect the wearer against bacteria and viruses which BASIC mask doesn’t have. PRO masks have longer use of time compare to BASIC, which last up to 340 hours of use.

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